Wait Time Information

Wait Time Information allows staff on site to understand the estimated number of minutes remaining before an order is ready. Once configured, this feature is displayed on the screens Channel and automatically updates an estimate the expected wait time for all new active orders at a particular site. The calculation works by analysing the sites recent and overall window sizes, the rate of order creation and historical performance.

To return more specific Wait Time Information results, multiple calculations can be configured with different times based on specific Course or Terminal Group filters. This gives sites the ability to calculate Wait Time Information for a certain type of order and area on site (eg: drinks vs food, bar vs restaurant).

Each channel can be configured to display up to 3 Wait Time calculations on the bottom of a site's screen. Staff can easily understand the number of minutes remaining for an order to be ready and allows them to communicate this estimate with waiting customers.

Adding New Wait Time Configurations

Follow these steps to add a new wait time configuration:

1. Click Add

2. Enter the following details, Name | select the Courses to be calculated | select the Terminal Groups to be calculated

   One or more courses and terminal groups can be selected

3. Enter the Minimum and Maximum Wait Times

   Times entered are in minutes

4. Click Save

Field Settings & Information

Wait Time

Wait time configurations define what will be shown on a screen within the channel footer.