Configuration → Channels

Created 07 May 2025 • Updated 07 May 2025 • Updates

Channels

Channels are assigned to screens and are what the operator of that screen is shown. Depending on the configuration different views are available so orders can be presented in different formats with different settings. Up to 50 Channels can be added for each Site's Configuration.

Adding New Channels

General Settings

Follow these steps to add a new channel:

Click Add
Enter the following details, Name | update Offline Background Colour (optional) | set Disable Warn / Alert Display (optional)

Select the required Actionable Stations

When configuring routing rules, you specify 'To / From Stations,' which indicate where items will be prepared. When setting up a channel, the actionable stations determine which orders should be displayed based on the routing rules one or more action actionable stations can be assigned to the channel.

Example

The preparation area of Starters & Salads in our kitchen makes all starters and salad main courses
When orders are received we want to make sure the channel displays both types of dishes / courses
The actionable stations in this example will be set as Starters and Mains Salads

Item	Course	Prep Stream (used as routing filter)	Preparation Area	Station (To)
Prawn Cocktail	Starter	Starters	Starters & Salads	Starters
Chicken Caesar Salad	Main	Main Salads	Starters & Salads	Mains Salads

The routing rules could send both types of items to a single station however in this example when items are bumped from this channel they continue on a different routing journey
Assigning two stations enables the system to correctly send items to their next "To" station when bumped, in this example Serving and Pass

From	To	Stage
Starters	Serving	Ready
Mains Salads	Pass	Assembly

Select the required Excluded Stations (optional)

Excluding stations will stop any items from those stations displaying on the channel
Select the Default Touch Mode (optional only required if the channel is being displayed on a device with a touch screen, for example iPad)
Select any Load Balancing Rules (optional only required if the channel should have the on screen option to turn on / off the rules)

Multiple load balancing rules can be assigned to the channel

Ingredients Counting

Counts of ingredients can be displayed at the top of a channel to expedite the preparation of items in bulk.

Follow these steps to add a configure ingredients counting:

Select any Ingredients to be displayed on the channel (optional)

Multiple ingredients can be assigned to the channel
Adjust the Order as required using the up / down arrow buttons

The order will determine how the items are displayed on the channel (left to right)
Set the count Panel Styling
- Labels - Ingredient Name followed by the item count on the same row
- Tabular - grid style with ingredient label display on top with the count below

Average Time

The average time of orders can be displayed at the bottom of a channel to give guidance on how long orders are taking.

Average times are exported to a JSON file in the installation path of the Kitchen iQ site server PC.

Follow these steps to add an average time display:

Select the Average Time to Display (optional)
- Prep Time - the amount of time it takes for an order to get to the serving stage
- Delivery Time - the amount of time it takes to get to delivered (prep time + time in serving stage)
Select the required courses to be displayed on the channel from "Display For"
Choose which option should be used for the presentation of average times
- Quantity of Tickets
- Number of Minutes

Wait Time Information

The wait time determines the estimated number of minutes before an order is ready, which can be displayed at the bottom of the channel.

Follow these steps to add wait time information:

Select the Wait Time Calculation rule (optional)

Multiple wait time rules can be assigned to the channel
Adjust the Order as required using the up / down arrow buttons

The order will determine how the wait times are displayed

Views

Each channel can contain a number of views, the view determines the layout of the screen along with configurations that effect how orders are displayed to onsite user.

When adding new channels there are no default views.

Follow these steps to add a new view:

Click Add
Enter the following details, Name | update the Background Colour (optional)
Select the required View Type
- Panel
- Item
- Table
- Customer
- Order Ticket
- Cook Time
- Delivered
Each view has a different settings and configurations, view the information below for details on each option
Continue adding views so that all of the required views needed for a channel are created
Adjust the Order as required using the up / down arrow buttons

If multiple views have been added the view in position at the top will be the default shown if this channel is associated with a physical screen in the site configuration
Click Save

Panel View

Item View

Cook Time View

Count View

Order Ticket View

Table View

Field Settings & Information

General Settings

The general setting provide the initial configuration of the channel.

The following table of information describes each of the general settings fields:

Field	Description
Name	Input to define the name of the channel - names are shown up in other areas of configuration and on the screen itself
Offline Background Colour	Colour picker to define the offline colour of a screen, if the screen looses connection to the kitchen server then it will change its background colour to that set, the default is orange
Disable Warn Display	Check box to define if the warn alert on timers / ticket headers should be disabled, this can be useful for screens that might be customer facing and not appropriate to show orange tickets (default colour unless changed in courses)
Disable Alert Display	Check box to define if the warn alert on timers / ticket headers should be disabled, this can be useful for screens that might be customer facing and not appropriate to show red tickets (default colour unless changed in courses)
Actionable Stations	Drop down to define the stations that will be actionable on this channel - this setting defines what the operator of the screen will see when the channel is presented if the station of "starters" was selected then any product items routed to starters will be displayed on this channel. Example: Actionable Stations set to "Prep1" station. Excluded Stations set to "None" View will only show the account when all the orderlines are at Prep1 - Account items will disappear from this view as soon as one of the lines is bumped from "Prep 1" to any other station
Excluded Stations	Drop down to define the stations which will be excluded on this channel (only applicable to "panel" and "customer" views) Example: Actionable Stations set to "Server". Excluded Stations set to "Prep1, Prep2, Assembly" View will not show the account if any of the lines are at not at "Server". Account will become visible when all the lines are bumped to "Server"
Default Touch Mode	Drop down to define the default behaviour of touch screens - this setting defines what action will be automatically set for touch screens (buttons appear on the screen and the default chosen here will be set as the standard mode on the screen) Bump Hold Prioritse
Load Balancing Rules	Drop down to define the Load Balancing Rules (configured in the Routing Rules tab) which will be accessible by site users from the screen menu

Ingredients Counting

Ingredient counts show a consolidated view of items across the top of channel.

The following table of information describes each of the ingredients counting fields:

Field	Description
List of Ingredients	Drop down to define the required ingredient count items to be displayed on the channel Ingredient Count will include items from Preparation and Assembly, Waiting to Start items will be excluded
Count Panel Styling	Determines how ingredient counts are displayed: Label: Ingredient counts appear as labelled counts (maximum 10) Tabular: Ingredient counts appear as evenly spaced tabs at the top of the channel (max 10)

Field

Description

List of Ingredients

Drop down to define the required ingredient count items to be displayed on the channel

Ingredient Count will include items from Preparation and Assembly, Waiting to Start items will be excluded

Count Panel Styling

Determines how ingredient counts are displayed:

Label: Ingredient counts appear as labelled counts (maximum 10)
Tabular: Ingredient counts appear as evenly spaced tabs at the top of the channel (max 10)

Average Time

Average times display the amount time it is taking to prepare / delivery orders.

The following table of information describes each of the average time fields:

Field	Description
Average Timer to Display	Drop down to define if the average time is to be used mode for the channel it will operate in: Preparation Time (time it takes from start to finish of dish) Delivery Time (time it takes from start to finish including the time it sits at the serving stage)
Display For	Drop down to define the courses to be displayed on the channel, one or more courses can be selected
Show for Previous	Entry box and drop down to define either: Last number of Tickets Last number of Minutes

Field

Description

Average Timer to Display

Drop down to define if the average time is to be used mode for the channel it will operate in:

Preparation Time (time it takes from start to finish of dish)
Delivery Time (time it takes from start to finish including the time it sits at the serving stage)

Display For

Drop down to define the courses to be displayed on the channel, one or more courses can be selected

Show for Previous

Entry box and drop down to define either: Last number of Tickets Last number of Minutes

Wait Time

Wait times display the estimated time orders are going to take.

The following table of information describes each of the wait time fields:

Field	Description
Wait Time Calculation to Display	Drop down to define if the wait time rules to display at the bottom of the channel

View: Panel

Panel view displays orders in a ticket and column style.

The following table of information describes each of the panel view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Display	Drop down to define the types of tickets to be displayed: All Tickets - displays all tickets regardless of their order stage (for the stations configured) Actionable Tickets - displays tickets that are currently actionable Actionable Items - displays tickets but jut for items that are actionable only, any items not in an actionable state will not be displayed Upcoming Tickets - displays tickets that are due to be presented to this channel within the given time period, this option is only available when the selected station assigned to the channels has an assembly stage
Show When	Drop down to define when the ticket should be displayed: Enters the kitchen - as soon as the items / order arrives it will display on the channel Something is Actionable - when an item on a ticket becomes actionable it will be displayed All Items are Actionable - when all items on a ticket become actionable it will be displayed
Allowed Actions	Drop down to define the allowed actions on the channel, one or more can be selected: All - any action can be completed None - no actions can be completed making the channel view "read only" Bump any Direction - based on configuration of routing it maybe possible to bump an order back to a previous order stage, if bump any direction is set orders can go back and forwards through routing journeys Send to any Station - items can be sent to any station within its routing journey Undo Last Bump any Direction - items can be undone to correct a mistake or wrong bump direction Place on Hold - orders or items can be held using the manual hold function on the bump bar or via touch screen Take Off Hold - orders that are on manual hold can be taken off hold on the bump bar or via touch screen Prioritse Orders - standard orders can be prioritsed which will push them to the top of the active tickets with a priority indicator displayed (red arrow)
Restrictions	Drop down to define restrictions on the channel, one more can be selected: None - no restrictions defined Disallow all actions until all items are actionable - prevents any action from taking place until all items on the order ticket are in an actionable state Ticket Bumping Only - limits the channel to bumping tickets only, no other actions can be completed
Settings
Order Station Timer	Drop down to define which timers appear on tickets: Not Shown - Only show 'Waiting to Start' or 'Cook Time' timers Show as Primary - Only show 'Order Station Timer' (warnings and alerts will still highlight this timer) Show as Secondary - Show 'Waiting to Start' and 'Cook Time' timers, and also show 'Order Station Timer'
Hide Items	Drop down to define which items are to be hidden, multiple can be selected: None - no items will be hidden Hide System Hold Items (excluding Pending Active) - system held items will be hidden, any items that are still on system hold but in pending active state will be shown Hide System Hold Tickets (excluding Pending Active) - system held tickets will be hidden, any tickets that are still on system hold but in pending active state will be shown Hide Pending Active Items - items that in a pending active state will be hidden Hide Manual Hold Items - items that have been manually held will be hidden Hide Waiting To Start Items - items that in a waiting to start stage will be hidden Hide Active Items - items that are active will be hidden Hide Cancelled / Moved Items - items that have been cancelled (by POS correction) or moved will be hidden Hide Delivered Items in Active Tickets - delivered items (that have been bumped from the ready stage) will be hidden, only showing any remaining items Hide Delivered Tickets - any tickets that have been fully delivered (that have been bumped from the ready stage) will be hidden
Sort Pending Active Items	Check box to define if pending active items are moved to below the last active ticket / moved above other system held items (pending active items are those that are on hold but pending after the previous course has left the system, for example main courses could be pending active after the starters leave)
Combine Identical Items	Check box to define it identical products are combined and displayed as quantity value (rather than displaying each ordered item individually)
Show Customer Name	Check box to define if the customer name is displayed at the top of order ticket (when entered on the POS terminal)
Show Seat Number	Check box to determine if seat numbers are displayed at the end of order lines (to the right of the course icon, when per seat order is used on the POS terminal)
Ingredient Counts	Check box to define if ingredient counts should be displayed on this channel
Highlight Text	Check box to define if text should be highlighted based on text rule configuration
Customer Prompt Information	Drop down to define if customer prompt information entered on the POS terminal is displayed at the top of the ticket, an example might be for allergen prompting Not Shown - no information displayed Yes & No- prompt information will be displayed when yes or no is selected Yes - prompt information will only displayed when yes is selected No - prompt information will only display when no is selected
	Drop down to define how secondary items ordered as part of a choice or via and And button / panel One per row - each child item will show on a separate row Comma Separated - each child item will show on the same line and separated by a comma (until the row is full), when this item is selected onsite screen users can navigate to a child item and perform a bump action which will tag the item as having had an activity, for example a complex dish with multiple choices of side orders could be bumped tagging those items completed or delivered to a guest

View: Item

Item view displays orders in a list style.

The following table of information describes each of the item view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Show When	Drop down to define when the order item should be displayed: Enters the kitchen - as soon as the items / order arrives it will display on the channel Something is Actionable - when an item becomes actionable it will be displayed
Allowed Actions	Drop down to define the allowed actions on the channel, one or more can be selected: All - any action can be completed None - no actions can be completed making the channel view "read only" Bump any Direction - based on configuration of routing it maybe possible to bump an order back to a previous order stage, if bump any direction is set orders can go back and forwards through routing journeys Send to any Station - items can be sent to any station within its routing journey Undo Last Bump any Direction - items can be undone to correct a mistake or wrong bump direction Place on Hold - orders or items can be held using the manual hold function on the bump bar or via touch screen Take Off Hold - orders that are on manual hold can be taken off hold on the bump bar or via touch screen
Settings
Hide Items	Drop down to define which items are to be hidden, multiple can be selected: None - no items will be hidden Hide System Hold Items (excluding Pending Active) - system held items will be hidden, any items that are still on system hold but in pending active state will be shown Hide Pending Active Items - items that in a pending active state will be hidden Hide Manual Hold Items - items that have been manually held will be hidden Hide Waiting To Start Items - items that in a waiting to start stage will be hidden Hide Active Items - items that are active will be hidden Hide Cancelled Items - items that have been cancelled (by POS correction) or moved will be hidden
Sort Pending Active Items	Check box to define if pending active items are moved to below the last active item / moved above other system held items (pending active items are those that are on hold but pending after the previous course has left the system, for example main courses could be pending active after the starters leave)
Ingredient Counts	Check box to define if ingredient counts should be displayed on this channel
Highlight Text	Check box to define if text should be highlighted based on text rule configuration

View: Cook Time

Cook time view displays orders in a list style in accordance to the order of preparation by time.

To be able to use the cook time view, cook times must be enabled

The following table of information describes each of the cook time view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Allowed Actions	Drop down to define the allowed actions on the channel, one or more can be selected: All - any action can be completed None - no actions can be completed making the channel view "read only" Bump any Direction - based on configuration of routing it maybe possible to bump an order back to a previous order stage, if bump any direction is set orders can go back and forwards through routing journeys Send to any Station - items can be sent to any station within its routing journey Undo Last Bump any Direction - items can be undone to correct a mistake or wrong bump direction Place on Hold - orders or items can be held using the manual hold function on the bump bar or via touch screen Take Off Hold - orders that are on manual hold can be taken off hold on the bump bar or via touch screen
Settings
Hide Items	Drop down to define which items are to be hidden, multiple can be selected: None - no items will be hidden Hide Manual Hold Items - items that have been manually held will be hidden Hide Waiting To Start Items - items that in a waiting to start stage will be hidden Hide Active Items - items that are active will be hidden Hide Cancelled Items - items that have been cancelled (by POS correction) or moved will be hidden
Ingredient Counts	Check box to define if ingredient counts should be displayed on this channel
Enable Order Station Timer	Check box to define if an additional timer is displayed counting the time the ticket has been at that particular station
Highlight Text	Check box to define if text should be highlighted based on text rule configuration

View: Count

Count view displays a list style of items and a total count of each item.

The following table of information describes each of the count view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Count	Drop down to define what count option will be used to total product items: All Order Lines - a total count of all items in the system Order Lines at Actionable Stations - a total count of items based on the specified assigned stations to the channel (that are currently at the station) Order Lines at or on route to actionable station - a total count of items based on the specified assigned stations to the channel (that are currently at the station and will be bumped to this station)
Settings
Hide Items	Drop down to define which columns counts are to be hidden, multiple can be selected: None - no count columns will be hidden Hide System Hold Items (excluding Pending Active) - count column for system hold items will be hidden, displayed on screen as SH Hide Pending Active Items - count column for pending active items will be hidden, displayed on screen as PA Hide Manual Hold Items - count column for manual hold items will be hidden, displayed on screen as MH Hide Waiting To Start Items - count column for waiting to start items will be hidden, displayed on screen as W Hide Active Items - count column for active items will be hidden, displayed on screen as A
Ignore Child Lines	Drop down to define how secondary items ordered as part of a choice or via and And button / panel should be included as part of count figures or ignored and only the parent item be used
Highlight Text	Check box to define if text should be highlighted based on text rule configuration

View: Customer

Customer view displays a list of orders so that guests can see the status of their order and if it ready for collection.

The following table of information describes each of the customer view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Kitchen Status Display	Drop down to define what statues are being used for the display: All - all orders regardless of stage Being Prepared - orders that are only in a preparation or assembly stage Ready to Serve - orders that are only in a serving order stage Display text updated in order stages will be reflected on any customer facing views (if set in with order stage name). All options must be selected to enable Split Screen.
Split Screen	Checkbox to enable Customer View split screen and display orders Being Prepared on the left and orders Ready to Serve on the right side of the screen.
Settings
Order Size	Dropdown to define the size of Order cells displayed. Small allows more orders to fit in the display and Large allows better visibility with increased size.
Order Number colour	Colour picker to define the number of each Order displayed.
Order Background colour	Colour picker to define the background of each Orders cell displayed.
Destinations Shown	Drop down to define which order destinations are to be included within the view, one or more can be selected
Table Number Prefix	Check box to define if the table number prefix of "Table" is to be overridden, for example this could be changed to "Order" 7 characters are supported
Account Number Prefix	Input to define if the account number prefix is to be set rather than just showing the account number, for example this could be set as "Order#" 7 characters are supported
Show Number of Items	Check box to define if the number of product items are shown on the view
Show Customer Name	Check box to define if the customer name is shown on the view
Show Order Stage Colour	Check box to define if the order stage colour is show on the view
Show Order Stage Display Name	Check box to define if the order stage display name is shown on the view

View: Order Ticket

Order ticket view displays a list of tickets in a non interactive format showing what is currently in the system.

The following table of information describes each of the order ticket view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Ticket Removal	Drop down to define when the ticket is removed from the view: Ticket Leaves the Kitchen Account is Closed
Delay Before Ticket Removal	Entry box to define the time delay before the ticket is removed from the view MM:SS (based on the ticket removal setting)
Combine Identical Items	Check box to define it identical products are combined and displayed as quantity value
Show Child Lines	Drop down to define how secondary items ordered as part of a choice or via and And button / panel: One per row - each child item will show on a separate row Comma Separated - each child item will show on the same line and separated by a comma (until the row is full)

View: Table

Table view displays a grid of rectangles depicting each table / action showing what stage and course an order is on.

The following table of information describes each of the order table view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Destinations Show	Drop down to define which order destinations are to be included within the table view, one or more can be included
Show Number of Items	Check box to define if the count of items is to be displayed
Table Status Display	Drop down to define which statues are displayed on the table view: All None Prep Table Check Table Bill Printed Account Closed
Kitchen Status Display	Drop down to define which kitchen statues are displayed on the table view: All None Hold Preparation Assembly Serving Delivered
Table Removal	Drop down to define when the table will be removed from the view: No Tickets Remaining in the Kitchen Account Closed
Delay Before Table Removal	Input to define the delay before the table is removed from the view MM:SS

View: Delivered

Delivered view displays orders in a ticket and column style that have been served to guests and are in the delivered order stage.

The following table of information describes each of the order delivered view fields:

Field	Description
View Name	Input to define the name of the view shown next to the channel name on screen
Colour Picker	Colour picker pick to define the background colour of the view (if custom images have been set this will this will be shown first and the when first order is shown the background colour will changed to what is configured)
View Type	Drop down to define the type of view to be displayed
Delay Before Ticket Removal	Input to define the time before tickets are removed from this view MM:SS
Show Customer Name	Check box to define if the customer name is displayed at the top of order ticket
Show Child Lines	Drop down to define how secondary items ordered as part of a choice or via and And button / panel: One per row - each child item will show on a separate row Comma Separated - each child item will show on the same line and separated by a comma (until the row is full)