During service operations there can be certain orders that might need to be prioritsed so that they are prepared before other orders that are already in progress. There are three options which can be used (depending on configuration):
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Manual Prioritse - handled directly on screen through the menu
-
Order Destination - certain destinations might be configured to automatically be prioritsed
-
Instructional Message from the Aztec POS terminal or iServe device
You might need to prioritse an order because:
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Items were missed on the original order and need to expedited quickly
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The order is for a VIP and should come before others
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It is for a special type of order, for example Take Away / To Go and has a set time for collection
Manual Prioritse
Follow these steps to prioritse a ticket with a bump bar:
| Step | Bump Bar Button | Action |
|---|---|---|
| 1 |
|
Bump Bar: Press the Order Up / Down buttons to navigate to the order to prioritse |
| 2 |
|
Bump Bar: Press the Menu button |
| 3 |
|
Bump Bar: Use the Item Down button until Prioritse Order is selected
|
| 4 |
|
Bump Bar: Press the Bump button The ticket will be prioritsed Panel View:
Cook Time View:
|
Follow these steps to prioritse a ticket with touchscreen:
| Step | Touchscreen Button | Action |
|---|---|---|
| 1 | Touchscreen: Tap the order to print | |
| 2 |
|
Touchscreen: Tap the Prioritse button |
Instructional Message
Follow these steps to prioritse a ticket with instructional message:
| Step | Action |
|---|---|
| 1 | Add the order on the Aztec POS Terminal or iServe device as normal |
| 2 |
Add the preset instruction (priority / VIP / rush order examples)
|
| 3 |
Tap Save / Send - Kitchen iQ will automatically prioritse the order
|
Order Destinations
If configured any order destinations will automatically prioritse orders and display the priority indicator icon.