The Delivery Summary report shows delivery time performance to give an overview of timings per course, and timings overall for the journey through the kitchen.
Delivery time is defined as the total time a recipe spends at the preparation, assembly and serving stages, excluding time spent on system hold. It is the total journey time through the kitchen from the point it becomes an active order to the point it leaves for delivery to a customer.
Wait time is defined as the total time a recipe is active at a serving stage - this is the time it takes a member of serving staff to collect an order and take it to a customer.
The Delivery Summary report can be run for a date, period (week / month) or date range and at site for that site, or at Head Office for one, some or all sites.
The report includes a summary of items that have passed through the kitchen in the selected period. The following information is displayed, broken down by Kitchen iQ course:
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Average delivery time (for the selected period)
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Average wait time (for the selected period)
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Number of orders
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Number of items
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Average items per order
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Number of late orders
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Percentage of late orders (based on the number of late orders from the total number of orders)
Items only appear in the report once they have left the kitchen (an item being a recipe which has passed through the kitchen as an orderline (not as a childline)).
Drill down by:
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Kitchen iQ Course (as defined in Kitchen iQ not Aztec)
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Aztec estate structure (down to site level only)
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Reporting period as defined in Aztec Finance. If a user drills down by reporting period, the report header is updated to show which session the report has been filtered to show