Aztec • Hotfixes

Created 08 July 2025 • Updated 01 August 2025

Hotfixes

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ID Description Applies To Version Date
623011

An issue was found with Aztec Imports from Menu Manager. While importing a file, an incorrect cataloguing of Product references could result in failures for Send to POS and Theme Previews. This was caused by duplicated or incorrect Ingredient Display Order assignments with the products imported resulting in failed theme previews, auto Send to POS and Send to POS at site level. As a result, the imports from Menu Manager into Aztec were failing where historical products needed adjustment to fix comms

Head Office

Site Master

Site

3.32.0 5 June 2025
614937

Resolves 602324:

If a Sales Area's banded price has been changed to one not previously sent down to Site, then it would not be sending the prices down. This will result in band rendering all changed buttons to have no standard price.

Head Office

Site Master

Site

3.32.0 1 May 2025
632999

Resolves: 583865

Error encountered during a comms reconfigure job involving the ac_SalesAreaZcpsPaymentSettings table, and the settings 'Don't send archived site data' or 'Choose earliest date to send'

Head Office

Site Master

Site

3.31.1 01 August 2025
626231

Resolves: 626159

Promotions stop firing at site after a comms error. This prevents some table data being added to the site.

This hotfix will prevent any further promotions from being deactivated at site due to comms errors. Please note that any promotions already affected will not be fixed with this hotfix

Head Office

Site Master

Site

3.31.1 23 June 2025
620432

Resolves: 620434

When attempting to filter by Tags in Product Modelling, if there are a large number of Tags within the Tag group (50+), the filter is not applied and a dialogue ‘Incorrect syntax near ',' ‘ is displayed

Head Office

Site Master

Site

3.31.1 20 May 2025
618607

Resolves: 603752

Aztec Import - Exception saving products exception - updating deleted PortionIngredient.

This hotfix also superseded the previously released hotfix 594670 and it bundles the following bugs (603752, 603748, 604521) + 594670, 619932

Head Office

Site Master

Site

3.31.1 27 June 2025
617337

Resolves: 617294

"Promotions - Copying a promotion with exceptions fails if all sales areas assigned to an exception are removed on 'Select Sites' wizard page" where Aztec would not allow a Copied promotion to be saved if a Sales Area which had an Exception assigned to it was removed from the Promotion.

This hotfix also includes the fixes for and supersedes the following previous Hotfix: 595617

Head Office

Site Master

Site

3.31.1 27 June 2025
608783

Resolves: 602324

If a Sales Area's banded price has been changed to one not previously sent down to Site, then it would not be sending the prices down. This will result in band rendering all changed buttons to have no standard price.

Head Office

Site Master

Site

3.31.1 10 April 2025
604798

Resolves: 604466

In Theme Modelling, whenever a button is searched for in the Button Picker, then added to a Site Panel from the list of results, an error would occur and the button would not appear once changes were sent to the till.

Head Office

Site Master

Site

3.31.1 18 March 2025
580767

Resolves: 580767

An issue where having an 'Orient BTP-R580II (IP)' printer configured in Site Setup would prevent the use of the 'Send Ticket Images' feature of Theme Modelling at site for other printer types

Head Office

Site Master

Site

3.31.0 20 May 2025
614941

Resolves: 573264

An issue identified where a Terminal with a Z9 Device Type is unable to have any Serial peripheral devices added due to no available port numbers

Head Office

Site Master

Site

3.31.0 22 April 2025
604796

Resolves: 592527

An issue where a promotion set to trigger only on a specific date/time when Event Pricing is active, would trigger at all times, regardless of the times specified

Head Office

Site Master

Site

3.31.0 18 March 2025
583933

Audit Reader would record the EFT Breakdown incorrectly against a Payment in the database if another payment method matched the first 3 letters of the Issuer string that Aztec was looking to match

Head Office

Site Master

Site

3.31.0 13 January 2025
567000

Customers have requested the ability to upgrade to the latest version of Apache since performing pen tests. This hotfix will deploy an Apache update to latest version 2.4.62

Head Office

Site Master

Site

3.31.0 17 December 2024
565473

Z9 Tills slow login using Dallas Key when using keyboard interface for data transfer as there is a noticeable delay when authenticating with a Dallas Key. In addition, it includes improvement for Bug 559569: Three recently added fields in Theme Generation sending "F" values to tills when they are not set to True and Bug 557164: Theme preview fails when till has a barcode scanner peripheral configured

Head Office

Site Master

Site

3.31.0 1 November 2024
562090

Comms error results when comms read is done between Aztec v3.31.0 Head Office and a lower version site that has some new records in the MessageLine table

Head Office

Site Master

Site

3.31.0 16 October 2024
555254

Resolves: 551454

Aztec Stocks - Error in audit when using Holding Zones or Count Locations. Bug found during the calculation of 'TrueRedCost' when attempting to complete a Stock audit resulting in the inability to complete any stocks

Head Office

Site Master

Site

3.30.0 4 October 2024
547975

Dimensions Report - New Receipt viewer shows zero values. All accounts showing on open account report show no details

Head Office

Site Master

Site

3.30.0 30 August 2024
543017

Hotfix addresses an issue to Multi Touch Terminals. Cannot select mid list items as scroll buttons broken on multi-touch alien terminals e.g. Z9

Head Office

Site Master

Site

3.30.0 21 August 2024
555250

Resolves: 555250

Aztec Stocks - Error in audit when using Holding Zones or Count Locations. Bug found during the calculation of 'TrueRedCost' when attempting to complete a Stock audit resulting in the inability to complete any stocks

Head Office

Site Master

Site

3.29.0 26 September 2024
554229

Dimensions Report - New Receipt viewer shows zero values. New receipt viewer on open accounts report showing no detail on any receipt

 

Head Office

Site Master

Site

3.29.0 14 August 2024
520271

Resolves: 520271

Promotions "End date" cannot be removed

Head Office

Site Master

Site

3.29.0 12 June 2024
520272

Resolves: 518362

Tags are not working within button picker

Head Office

Site Master

Site

3.29.0 11 June 2024
515928

Resolves: 509599

Detailed corrections report was over inflating correction values

Head Office

Site Master

Site

3.29.0 10 May 2024
520271

Resolves: 520201

Promotions "End date" cannot be removed

Head Office

Site Master

Site

3.28.0 12 June 2024
515928

Resolves: 509599

Detailed corrections report was over inflating correction values

Head Office

Site Master

Site

3.28.0 10 May 2024
490077

Resolves: 446460

All Pinpads to be available for selection on a terminal regardless of configuration within Theme Modelling Pinpad Groups

Head Office

Site Master

Site

3.28.0 10 May 2024
504097

Resolves: 482536

Duplicate Exception ID within #PromotionsExceptionTimeCycles table

Head Office

Site Master

Site

3.28.0 22 March 2024
487096

Resolves: 486957

Deletion of Print Streams when editing/adding Print Streams

Head Office

Site Master

Site

3.28.0 7 March 2024
495420

Resolves: 467202

Promotions and Theme Preview performance issues with Theme Previews sp_TariffPrices and Promotions spRefreshPromotionPrices query optimisation

Head Office

Site Master

Site

3.28.0 16 February 2024
486971

Resolves: 484528

Product Modelling (Standard line) cook time not accessible, GUI using calendar instead

Head Office

Site Master

Site

3.28.0 8 February 2025
483079

Internal Transfers (Purchasing): Add missing quote to JSON Name value string. Internal transfers if sent via ZCF internal Transfers feature would fail due to the Product names missing the closing " quotes causing an exception within the Internal Transfer's JSON file subsequently causing the transfer to fall back to the original SQL Transfer feature or fail outright if Direct SQL connection is disabled

Head Office

Site Master

Site

3.28.0 11 January 2024
548392

Live Data Feed (LDF) Audit trail / polling issues. Transaction sequence numbers containing hyphens and stopping LDF from processing transactions. As a result, a number of sties appearing on comms report.

This Hotfix also includes the changes for earlier hotfix 524109 and therefore supersedes it.

Head Office

Site Master

Site

3.27.0 20 September 2025
552662

Aztec Comms Read taking between one to three hours to complete. A stored procedure was revised and as a result it is now only fetching the relevant records and comms are completing within minutes.

Head Office

Site Master

Site

3.27.0 12 September 2025
524109

Replaces: 497440

MAB LDF Issues - Declined payments stopping LDF from processing transactions. An empty "TransactionSequenceNumber" received from ZCPS would cause LDF to deny audit trail processing for the affected terminal with the following message: "RemoteAuditSubscriber denied processing for device <DeviceId>: There is an error in XML document ()"

Head Office

Site Master

Site

3.27.0 27 June 2024
506699

Replaces: 467202

Promotions spRefreshPromotionPrices query optimisation

Head Office

Site Master

Site

3.27.0 20 June 2024
493637

Addresses an issue with Apache where customers have requested the ability to upgrade to the latest version of Apache since performing pen tests. This hotfix will deploy an Apache update and version agnostic up to 3.27.0

Head Office

Site Master

Site

3.27.0 28 May 2024
515928

Resolves: 509599

Detailed corrections report was over inflating correction values

Head Office

Site Master

Site

3.27.0 10 May 2024
502728

Resolves: 482536

Duplicate Exception ID within #PromotionsExceptionTimeCycles table

Head Office

Site Master

Site

3.27.0 22 March 2024
501444 Theme Preview XML generation errors post Aztec import Head Office

Site Master

Site

3.27.0 15 March 2024
491706

Resolves: 486957

Deletion of Print Streams when editing/adding Print Streams

Head Office

Site Master

Site

3.27.0 7 March 2024
497440

3.27.0 Release installer which as found to have an incorrect version of Live Data Feed (LDF) deployed.

Head Office

Site Master

Site

3.27.0 27 February 2024
467202

Promotions and Theme Preview performance issues with Promotions spRefreshPromotionPrices query optimisation

Head Office

Site Master

Site

3.27.0 16 February 2024
482213

Internal Transfers (Purchasing): Add missing quote to JSON Name value string. Internal transfers if sent via ZCF internal Transfers feature would fail due to the Product names missing the closing " quotes causing an exception within the Internal Transfer's JSON file subsequently causing the transfer to fall back to the original SQL Transfer feature or fail outright if Direct SQL connection is disabled

Head Office

Site Master

Site

3.27.0 11 January 2024
467268

Aztec unable to calculate a new EPoSDeviceID if a Terminal or Server with DeviceID of '32767' is already in the database

Head Office

Site Master

Site

3.27.0 9 November 2023
551091

Base Data. Under Site Settings > Customer Prompts tab, ‘Customer prompt for site’ settings value is wiped out when sites were multi selected and unrelated changes were saved. Customer prompt for site when wiped would set as Blank or 'None'

Head Office

Site Master

Site

3.26.0 10 February 2025
564442 Product export. Fixing a null reference exception occurring when PortionIngredientEntity is null when trying to access the CalculationType property. Head Office

Site Master

Site

3.26.0 27 November 2024
574267

Installations that have SQL Server 2019, where Aztec DB usage can slowdown to a crawl in certain circumstances. This sets the DB compatibility level to 150 (for 2019), and the minimum server memory to 1024.

This hotfix is version agnostic but documented in 3.26.0

Head Office

Site Master

Site

3.26.0 26 November 2024
502326 Aztec Theme XML generation errors preventing theme updates from being completed Head Office

Site Master

Site

3.26.0 29 March 2024
491741

Resolves: 491735

Attempt to install ZAM in Aztec 3.26.0 environment failing and timing out

Head Office

Site Master

Site

3.26.0 8 March 2024
487088

Resolves: 486957

Deletion of Print Streams when editing / adding Print Streams

Head Office

Site Master

Site

3.26.0 7 March 2024
495335

Resolves: 467202

Promotions and Theme Preview performance issues with Theme Previews sp_TariffPrices and Promotions spRefreshPromotionPrices query optimisation

Head Office

Site Master

Site

3.26.0 16 February 2024
482205

Internal Transfers (Purchasing): Add missing quote to JSON Name value string - A quotation mark was missing from a JSON “Name” value string, causing failures in Internal Transfers

Head Office

Site Master

Site

3.26.0 21 December 2023
468139

Adding Multiple MOA Devices Wipes Print Streams - Adding more than one MOA device under 'Base Data > Site > Sales Area', wipes the print streams of current MOA devices

Head Office

Site Master

Site

3.26.0 24 October 2023
451519 MM Export to Aztec failing - Unable to import if data is already present causing entire import to fail Head Office

Site Master

Site

3.26.0 17 August 2023
475982

Provide the resolution where the ModernAzureEventHub setting for Live Data Feed did not apply to Message Queue configurations resulting in incorrectly formed messages being sent to the configured endpoint.

Exceptions: Not to be installed on Aztec installations with Live Data Feed (LDF) where the hotfixes 422089 (3.20.0) and 458456 (3.18.0) have been deployed.

This hotfix is Version Agnostic (up to Aztec 3.25.0)

Head Office

Site Master

Site

3.25.0 23 May 2024
423000 It was found that when a Pour-My-Beer voucher was issued, a separate bill was added, then the voucher was redeemed, a crash would occur. Head Office

Site Master

Site

3.25.0 28 April 2023
397009

It was found in the field that after completing the EoD workflow that additional (unexplained) float entries were being created. The amounts for the additional entries were identical. This was reported as being an intermittent issue.

Head Office

Site Master

Site

3.24.0 31 January 2023
416449 Promotions were not triggering after Aztec 3.24.0 upgrade Head Office

Site Master

Site

3.24.0 12 April 2023
440729

Resolves: 415602

Customer is unable to view the Recipe make up report due to a Primary Key error

Head Office

Site Master

Site

3.24.0 3 July 2023
397009 CommsUpDn: ac_FinanceEntry upSql - temp table defines EditReason field twice causing comms up error. Head Office

Site Master

Site

3.23.0 21 November 2022
416449 Promotions were not triggering after Aztec 3.23.0 upgrade Head Office

Site Master

Site

3.23.0 12 April 2023
503944

Resolves: 501444

Aztec Import issue causing Theme XML generation errors to occur.

Head Office

Site Master

Site

3.22.0 9 May 2024
457651 Stocks to mitigate bad PH Default Included Item data input Head Office

Site Master

Site

3.22.0 13 September 2023
440729

Resolves: 415602

Customer is unable to view the Recipe make up report due to a Primary Key error

Head Office

Site Master

Site

3.22.0 3 July 2023
375070 CommsUpDn wrong for ac_User Head Office

Site Master

Site

3.22.0 20 December 2022
584051 Audit Reader would record the EFT Breakdown incorrectly against a Payment in the database if another payment method matched the first 3 letters of the Issuer string that Aztec was looking to match Head Office

Site Master

Site

3.21.0 13 January 2025
503548

Resolves: 501444

Aztec Import issue causing Theme XML generation errors to occur

Head Office

Site Master

Site

3.21.0 9 May 2024
500650

Resolves: 451488

Products lose their price during database maintenance in specific cases and be unsellable.

Head Office

Site Master

Site

3.21.0 3 May 2024
501571

Resolves: 467202

Promotions and Theme Preview performance issues with Theme Previews sp_TariffPrices and Promotions spRefreshPromotionPrices query optimisation

Head Office

Site Master

Site

3.21.0 12 March 2024
394806 Promotions Event Pricing - Group Name only accepts 1 character Head Office

Site Master

Site

3.21.0 19 December 2022
395042 Standard Pricing Import - date format errors - Re-release of Hotfix 373877 Head Office

Site Master

Site

3.21.0 16 November 2022
395502 Kitchen iQ - Late Ticket Report - NULL LineType Head Office

Site Master

Site

3.21.0 11 November 2022
373881 Exception Wizard Search Buttons are Inactive Head Office

Site Master

Site

3.21.0 29 September 2022
373877 Price Bands Import (from Excel) has Date Format errors Head Office

Site Master

Site

3.21.0 28 September 2022
373883 Staff & Security: Users cannot search Areas or Sites using the filter function in add new user/modify existing user location access permissions wizards Head Office

Site Master

Site

3.21.0 13 September 2022
357913 Error when reordering Promotion List grid Head Office

Site Master

Site

3.21.0 6 September 2022
352991 Variable Seconds Delay When Adding Ingredient/Portion in Product Modelling Head Office

Site Master

Site

3.21.0 6 September 2022
361125 RestService error when attempting CLM operation Head Office

Site Master

Site

3.21.0 20 July 2022
355665 Aztec Rest Service not populating cashback amount and folio indexes Head Office

Site Master

Site

3.21.0 29 June 2022
344678 Menu Manager import updates were not included in Aztec 3.21.0 Head Office

Site Master

Site

3.21.0 22 April 2022
562602

Include Z9 Tills as a terminal type, enable Admargin to be used on the new terminal type, to enable Prompt to Print for Customer EFT vouchers and Z9 Tills login when using Dallas Key. This supersedes previous hotfixes 410015, 447365 and 521657 and requires 538542

Head Office

Site Master

Site

3.20.0 17 October 2024
538542 Backport to 3.20.0

Backport the FoH aspects of the Z9 Till type to allow the Z9 Hardware to be able to use the AdMargin program as well as accept the Z9 EPOSModels generated on BoH. This hotfix supersedes earlier released hotfix 465865

  3.20.0 2 September 2024
540405 Backport to 3.20.0

Support for Z9 till type – Add settings for Z9 till type available for configuration within Theme Modelling and the SP T-Gem.

  3.20.0 29 July 2024
521655 Backport to 3.20.0

Support for Z9 till type – Add settings for Z9 till type available for configuration within Theme Modelling and the SP T-Gem

  3.20.0 13 June 2024
413438 Dimensions reporting does not update the correct information with some custom Power BI reports Head Office

Site Master

Site

3.20.0 17 May 2024
502763 Tellermate cash devices have replaced hardware utilising chipsets and are now unable to receive counts into Finance module Head Office

Site Master

Site

3.20.0 24 April 2024
497619

Resolves: 467202

Promotions and Theme Preview performance issues with Theme Previews sp_TariffPrices and Promotions spRefreshPromotionPrices query optimisation

Head Office

Site Master

Site

3.20.0 28 February 2024
460429

Resolves: 355664

Loyalty Voucher issues on iServes - A bug was introduced by hotfix 355664 causing a CLM Transaction Declined error when trying to process loyalty vouchers via iServe. This was due to an incorrect dll assembly being referenced. Supersedes Hotfix 355664

Head Office

Site Master

Site

3.20.0 26 October 2023
465865 Font of Scrolling Message on Graphical Customer Display Too Small to Read - A Bug was introduced by faulty 'memory leak fix' (Around Aztec 3.13.0) which caused Scrolling Text on Graphical Customer Displays to display in a much smaller font Head Office

Site Master

Site

3.20.0 24 October 2023
447365

Prompt to Print Payment Slip - re-enable prompt to print in theme generation

Hotfix 447365 should only be deployed after Hotfix 410015

Head Office

Site Master

Site

3.20.0 1 September 2023
417582 Backport to 3.20.0

BNPP Ordering and Refund Service – BNPP Ordering and Refund Service for Live Data Feed to support failed transactions being held in a queue for reattempts to send until the configured Live Data feed endpoint is reachable from the main Aztec PC

  3.20.0 27 July 2023
380297 Improvements to hard deleting promotions on large customer datasets. Head Office

Site Master

Site

3.20.0 3 July 2023
415602

Resolves: 440729

Customer is unable to view the Recipe make up report due to a Primary Key error

Head Office

Site Master

Site

3.20.0 3 July 2023
355175 Backport to 3.20.0

Minor Ingredients – Technical changes to ensure that the minor ingredients changes are implemented to requirement

  3.20.0 3 May 2023
194105 EFT Transaction auditing improvements – Improvements to the way that EFT transactions are audited in order to address observed performance issues   3.20.0  
406473

EFT Receipts & Prompts – Improvements have been made to the control that users have over whether a receipt is printed when recalling EFT transactions, to address the fact that a prompt is always displayed which was introducing extra time to customers’ user journeys.

 

  3.20.0  
382124

Promotional footer not printed if pay by EFT print data sent on progress message. It was found that in some cases, the timing of messages sent to the printers would cause the promotional footer not to print, specifically when EFT payment was used

Head Office

Site Master

Site

3.20.0 8 February 2023
378362 Add Minor Ingredients functionality into Aztec 3.20 Head Office

Site Master

Site

3.20.0 21 December 2022
355664 Aztec Rest Service not populating cashback amount and folio indexes Head Office

Site Master

Site

3.20.0 29 June 2022
565890

Preview XML generation failed "Line 14058 Parent tag ID 95 is not among the open tags". A Send to POS error related to button security data is caused by an SQL flaw that removes parent button security data, but not its 'child' days/times valid data. Therefore the table containing the data to be converted to XML has a child element for the button, but not its parent element, resulting in the xml conversion error

Head Office

Site Master

Site

3.19.0

10 February 2025