Devices

The following devices are available with FreedomPay.

Ingenico Move 5000

Mobile PIN Entry Device

WiFi | Bluetooth

Colour 3.5" QVGA

Aztec Integrated

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Ingenico Lane 3000

Fixed PIN Entry Device

Serial | Ethernet | WiFi | Bluetooth

Colour 2.8" QVGA

Aztec Integrated

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Ingenico Lane 3600

Fixed PIN Entry Device

Serial | Ethernet | WiFi | Bluetooth

Colour 2.8" QVGA

Aztec Integrated

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Castles 1000 F4 Pro

Mobile Payment Device

Wifi

6.7" Screen

iServe Plus Integrated

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How do I process a refund using a Lane device?

Process refunds on the POS terminal using the existing functionality:

  • Re-open Account

    • Reverse the Payment

  • Open the Account with Part Payment

    • Reverse the Payment

How do I reboot / restart a Lane device?

Press and hold the clear and comma buttons together for 3 seconds, the device will restart.

How do I split a bill on the POS terminal when using a 3000?

Process split bills on the POS terminal using the existing functionality:

  • Split Total By

  • Split Account

  • Visual Split Bill

How do I process a transaction with a tip?

Tips should be added by the guest during the payment process the device will ask the guest if they wish to enter a tip, if configured the tip prompt will offer the guest 3 suggested values.

Tips should only be entered by the guest, do no enter a tip value on the POS terminal when starting the payment
I'm getting a message of 'This Lane is Closed' - how do I remove it?

In some circumstances the Lane 3000 can display the message "This Lane is Closed", which could be after and overnight reboot of the device or a power outage.

  • Send a transaction to the device from the POS terminal

    or

  • Reboot the device

Remember to cancel any live transactions sent from the Aztec Point of Sale terminal
When attempting to process a payment the message "Card not Supported" is displayed, why?

Revert to CHIP & PIN transaction, ask the guest to insert their card rather than completing as a contactless payment or Check the card is a correct bank card, for example a loyalty card might have been used by mistake.

When processing a card payment from the POS terminal how do I cancel the transaction?

Press the cancel button on the device, this will additionally cancel the transaction on POS terminal

How do I process a refund using a Move device?

Refunds are currently not supported on these types of devices.

How do I process transactions that are pay at table?

To use the pay at table functionality you should:

  • Ensure you have a money belt session started

  • Enter your 4 digit PIN (setup in Staff & Security) to login to the device

If a money belt session has not been started the message "Cannot talk to Server" will be displayed

Return to the POS Terminal and select the function to Start Money Belt Session
How do I reboot / restart a Move device?

Press and hold the clear and decimal buttons together for 3 seconds, the device will restart.

Do not remove the battery from the device as this can void the warranty
A device restart can take up to 2 minutes to complete, during this process the MID and TID will be displayed
How do I split a bill on the device when using a Move device?

When an account has been retrieved for payment the device will prompt with the following options:

  • Full - payment in full

  • Split - select the total value evenly

  • Other - enter a customer currency value to pay

 

  • The Move 500 will not display a list of tables, the operator enters the table to retrieve the account

  • Tables that have been split and have a letter used for their split, for example Table 1, 1A, 1B and 1C are restricted to only paying the original table number "1" numeric-alpha tables (1A) are not supported through the Move 5000 device

    • For payment of tables that are split either:

      • Move the numeric-alpha split to a different table number

        OR

      • Process the transaction from a POS terminal sending the transactions to the device

How do I split a bill on the POS terminal when using a Move device?

Process split bills on the POS terminal using the existing functionality:

  • Split Total By

  • Split Account

  • Visual Split Bill

How do I process a transaction with a tip?

Tips should be added by the guest during the payment process the device will ask the guest if they wish to enter a tip, if configured the tip prompt will offer the guest 3 suggested values.

Tips should only be entered by the guest, do no enter a tip value on the POS terminal when starting the payment
When attempting to process a payment the message "Card not Supported" is displayed, why?

Revert to CHIP & PIN transaction, ask the guest to insert their card rather than completing as a contactless payment or Check the card is a correct bank card, for example a loyalty card might have been used by mistake.

When processing a card payment from pay at table how do I cancel the transaction?

Press the cancel button on the device, this will additionally cancel the transaction on POS terminal.

When processing a card payment from the POS terminal how do I cancel the transaction?

Press the cancel button on the device, this will additionally cancel the transaction on POS terminal.

When using the Move 5000 I am shown the message "Cannot Talk to Server", why?

No money belt session has been started, return to the POS select the function to Start Money Belt Session

OR

There is no active account on the table that has been selected on the PED

OR

Another reason unspecified