How To - Customer Portal Explained

The customer portal in Event Host is a feature that allows guests to manage their bookings online after making a reservation.

Key aspects of the customer portal:

• Customers receive a unique link to access their booking portal after making a reservation.

• In the portal, customers can view the details of their booking, including date, time, number of covers, etc.

• Customers can make changes to their booking, such as updating the party size or contact information.

• The portal allows customers to pay any required deposits or pre-order food/drinks for their event.

• Guests can also invite additional attendees to the booking and have them pay their own deposits.

• Customers can view the status of pre-orders and deposits through the portal.

• The portal provides a self-service option for customers to manage their booking without having to contact the venue directly.

• All changes made by the customer in the portal are reflected in the venue's Event Host system.