How To - Processing a Refund

Refunds can be processed on the PoS terminal. This process can be completed by following the below steps:

1. Begin by logging in to the PoS terminal using your unique pin code or dallas key and select the Options tab. This tab may have a different name depending on your site set-up.

2. Then select Recall Account








3. To search for the closed table, you can use the Table Number, Receipt Number if you have a copy of the receipt, or, the Account Number.
4. Once the required account has been found, select Reopen Account.







5. The Do you want to reopen Account Number prompt is displayed.
6. Select Yes.

7. The account is now open. You can either select the payment from the right-hand side or select Refund to refund the payment.

8. In this instance we will Select Refund and then select the payment from the right-hand side.








9. A manager approval may be required to complete the guest refund.
10. The payment has now moved to the left-hand side of the screen.
11. To confirm the refund, select OK.







12. The payment has now been refunded and two copies of the refund receipt will print for you and the guest.
    If this were a cash payment the till drawer would open, and you could refund the guest their cash.