iServe Plus with FreedomPay

Release Date: 13 May 2025

Status: Released to Production

iServe Plus with FreedomPay combines the functionality of iServe with the capability to accept card payments directly on All in One Android devices. This reduces the need for a secondary payment terminal during order & pay at table scenarios, meaning in addition to existing ordering functionality, merchants can now process payments within a single device. iServe Plus with FreedomPay uses NFC technology to enable customers to make secure, quick transactions by tapping their contactless-enabled cards, smartphones, or wearables against the device. Additionally, customers can use chip and pin, and swipe payment methods.

Relevant documentation related to iServe Plus with FreedomPay

Freedompay Castle Saturn F4 Pro

Payment

  1. A user can take a contactless card payment.

  2. A user can take a chip & PIN card payment.

  3. A user can take a swipe card payment

  4. A user can take contactless payment from supported wallets (Google, Apple,…)

  5. A user can split a payment by a custom amount.

  6. A user can split a payment by x number of customers. E.g. A £15 bill could be split between 3 people allowing them to pay £5 each with their own tips.

 

Tipping

  1. A user can take a tip utilising the suggested tip amounts set in Aztec.

  2. A user can input a custom tip amount.

 

Printing Receipt

  1. A user can print off a merchant receipt directly from the Castle device with built in printer. (If configured to print in Aztec)

  2. A user can print off a customer receipt directly from the Castle device with built in printer.

  3. A user can print off a merchant receipt from an Aztec printer. (If configured to print in Aztec)

  4. A user can print off a customer receipt from an Aztec printer.

  1. A user cannot directly refund a payment that has been taken on a FreedomPay iServe device.

  2. A user cannot void a payment that has been taken on a FreedomPay iServe device.

  3. A user cannot reverse a ‘CardPay’ payment.

  4. A user cannot take offline payments.

  5. A user cannot capture customer signature on screen.

  6. A user cannot print the bill from the Castle device printer.

  7. A user cannot provide cashback.

  8. A user cannot capture donations.

  9. A user cannot take a card not present/MOTO transaction

In order to use the Freedompay All in One solution with iServe Plus the site must meet the following criteria –

  • Have FreedomPay configured on ZCPS

  • Must be configured for iServe

  • Aztec on site must be v3.26 or above

  • ZCF on site must be v4.45

  • iServe Config App v 1.07 or above (Customers using KitchenIQ will need later version due to incompatible MongoDB versions, please speak to your Zonal Account Manager for guidance)

  • Have an EPOS network that can be exposed to the Internet

  • Must create custom Payment Method for the All in One payments

Currently loyalty will only work with CLM 1.52 or 1.53

Further information and explanation of the prerequisites can be found in the onboarding guide

The following acquiring banks are currently supported with iServe Plus with FreedomPay

  • Barclays

  • Elavon

  • WorldPay

  • GlobalPay