How To - Email Template Types

There are default templates for the different ways that emails are generated:

 

Email Template	When is it triggered?	Notes
Attendee Invite	Attendee Invite emails are sent if the event organiser has chosen to send email invitations on the guest portal	Attendees may be prompted to pay a deposit and/or make a pre-order if configured
Card Guarantee Charge	When a change has been made to a card	You can add the Payment Amount Received dynamic tag to the template
Enquiry Received	Enquiry Received emails are sent when an enquiry is made by a guest on the booking widget
Enquiry Rejected	Rejected emails are sent when an Enquiry is rejected from the host app with a configured rejection reason.	You can configure your rejection reasons in Events Admin
Event Cancelled	Event Cancelled emails are sent when a booking is cancelled by either the host or the guest	Cancellation reasons are free type by the host or the guest
Event Confirmed	Event Confirmed emails are generated when an enquiry booking is manually confirmed by the host or when deposit is paid against a provisional booking and the booking becomes confirmed
Event Created	Event Created emails are sent when a guest completes the booking journey or a booking is made through the host app, and also when an enquiry, provisional or confirmed booking is created within Events
Event Imported	Event Imported emails are sent when an event is imported into Events from Reservations	This is usually a process completed whilst onboarding to Events
Event Reminder	Event Reminder emails are sent a configurable number of days prior to the booking	You can configure the days at the bottom of this email template
Event Updated	Event Updated emails are sent when a booking is updated in either the events host app or through the guest portal.	This can be guest details or any other element of the booking
Incomplete PreOrder	Incomplete pre-order emails are sent to guests a pre-determined number of days prior to the Pre-order guest cut off	This is configured in the booking rule
New Host Message	New Host Message emails are sent to the event organiser when they are sent a new message using the guest messaging functionality in the host app
Outstanding Deposit	Outstanding Deposit emails are sent out a pre-determined number of days prior to the deposit Cut Off days	This is configured in the booking rule
Outstanding Pre-payment	Outstanding Pre-payment emails are sent to guests a predetermined number of days prior to the Pre-payment cut off	This is configured in the booking rule
Outstanding Card Guarantee	Outstanding Card Guarantee emails are sent to organisers with outstanding pre-authorisation requirements at a configurable number of days prior to cut-off	This is configured in the booking rule
Payment Received	A payment received email is sent when a payment has been by a guest against an event.
Payment Refunded	Refunded payment emails are sent to customers when a refund has been made on their account
Pre-Order Opened	Pre-Order Opened emails are sent to event organisers who have already selected a menu when an administrator marks that menu as open for pre-order.
Pre-Order Updated	When the customer or host amends a pre-order
Requirements Updated	When the host or guest updates any details on the booking